Effective Date: 23-07-2024

At Bangla Talk, we strive to provide a smooth and hassle-free shopping experience. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

1. Cancellation Before Shipment:

• If you wish to cancel your order before it has been shipped, please contact our customer service team immediately at [Your Customer Service Email/Phone]. We will process the cancellation and issue a full refund.

1. Cancellation After Shipment:

• If your order has already been shipped, you may still request a cancellation. In this case, please refuse the delivery or return the package to us unopened. You will be responsible for any return shipping costs. Once we receive the returned package, we will process a refund minus the original shipping costs.

2. Return and Refund Policy

1. Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Items must be in their original condition, unused, and with all original packaging and tags.
• Certain items, such as perishable goods, custom-made products, and intimate items, may not be eligible for return. Please check the product page for specific return restrictions.

1. Return Process:

• To initiate a return, please contact our customer service team at [Your Customer Service Email/Phone] with your order number and the reason for the return. We will provide you with a return authorization and instructions.
• Please securely package the item and include a copy of your order confirmation or receipt.
• Ship the item to the return address provided. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

1. Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that the timing of the refund may vary depending on your payment provider.

1. Non-Returnable Items:

• Several types of goods are exempt from being returned, including:
  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Intimate or sanitary goods
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact our customer service team at [Your Customer Service Email/Phone].

4. Refunds for Sale Items

• Only regular-priced items may be refunded. Sale items cannot be refunded.

5. Shipping Costs

• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong or defective item).

6. Contact Us

• If you have any questions or need assistance with a cancellation or refund, please contact us at:
• Email: abhijitmayra@outlook.com
• Phone: +91 8240619774
• Address: Kolkata, India

This cancellation and refund policy is subject to change without notice. Please review it regularly for any updates.